Change is never easy, particularly if stuck in the same old routine. This year, Fickling & Company’s management department has undergone change. In efforts of becoming a more successful management department, it is essential to build an excellent and reliable reputation with our clients and customers. Keeping pace with deadlines is no easy task, and timing is everything in the competitive world of commercial real estate. Staying organized is a necessity to staying on task. In order to meet the expectations of our industry, we have taken strides to eliminate the communication chaos that has existed around and in this management department.
No longer will the client call, only to be transferred to several people, seeking answers to his/her questions. They can speak directly to the property manager assigned to their property. “One call, that’s all,” as we’ve all heard on that famous attorney’s commercial. No longer will there questions as to who is responsible for which property or which duty in the office.
Instead of one person acting as the property manager of the entire Fickling portfolio, the portfolio has been split into two smaller and more manageable portfolios. Ms. Tracy Beale has been promoted to Property Manager, and she now oversees 1.1 million square feet of office and retail property located in Macon and Dublin. Mr. Tony Baker is the Operations Manager overseeing retail and office properties located in Warner Robins, Peach and Houston Counties. His portfolio is comprised of approximately 1.2 million square feet. Each of these managers has a full staff to support their administrative and maintenance requirements. Ms Rhonda River provides Tenant Service Coordinator and Administrative Assistant duties to Ms. Beale, while Ms. Jessica Spearman does the same for Mr. Baker. Pete Parham remains the Chief Engineer of The Fickling Building. Mr. Parham, along with our newest addition to the team, Mr. Chase Herring, maintains all of the maintenance needs of The Fickling Building. Mr. Parham and Mr. Herring are currently working towards an energy savings plan for the building for which we hope to have underway within the next 90 to 120 days. Lastly, Mr. Larry Bartlett is the roving engineer for the entire portfolio. Mr. Bartlett is responsible for the overseeing the maintenance of all the retail and office buildings throughout the portfolio. Occasionally he will back-up Mr. Parham and Mr. Herring when needed.
Fickling and Company strives to be the best full service real estate company in the Central Georgia Market. By reconfiguring the property management staff into “Teams” we expect to deliver nothing but the best service to our clients and customer.
Director of Property Management
Macon Commercial Office